Customer Experience Officer

Job Category: Customer Support
Job Type: Full Time Remote
Job Location: Thessaloniki

AMD Telecom S.A. is one of the biggest Certified from the GSM Association SMS Hubs in the world, offering SMS interconnectivity services and telecommunication infrastructures both to Mobile Networks Operators and Aggregators (SMS and Voice) around the globe. We have been at the forefront of communication technologies for over two decades, helping your business spread its mission and message to the world.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…


What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!


Job Summary

You are the perfect candidate if you are a fluent or native speaker in one of the following languages: English or French or Italian or Spanish or German and someone who is numbers driven, self-motivated, hard-working, and a team player! You are the link between our customers and us! The person that our customers can rely on for any issue that they might have. You love technology and new trends in the digital marketing world!

Job Responsibilities:

  • Presentations of our services to our customers (via Video Calls)
  • Book meetings between the customers and our account managers
  • Reply\send written quires of Greek customers (via email)
  • Handle our live chat for Greek and English Customers
  • Monitor OTRS system in order to ensure the resolution of any sales’ issue
  • Assist clients on sales-services issue
  • CRM administration
  • Contract preparation and quotes for our customers
  • Campaigns programming and executing on behalf of Greek customers
  • Manage correspondence (mainly Internal – Pre Sales emails and inbound calls)
  • Keeping track of Internal procedures

Required Qualifications:

  • Speak fluently or are a native speaker in one of the following languages: English or French or Italian or Spanish or German
  • Excellent communication – presentation skills
  • Love about technology and new trends
  • 2+ years of experience as Sales Administrator, Secretary or relevant job position
  • High organizational skills and ability to manage a number of projects at the same time
  • Excellent Computer Skills, CRM and MS Office
  • Ability to prioritize personal workload.
  • Ability to work under pressure to target group goals
  • Quick learner and driven to succeed in a fast moving environment
  • Energetic, flexible, collaborative and proactive


  • Competitive salary that is designed to ignite you
  • Private Health Insurance
  • Permanent contract of employment
  • A fun and fast-paced environment with the best people
  • On-boarding training plan & mentoring program for the new starters
  • Human resources development program for all the employees
  • Travels through the world to attend events
  • Top tools and a sales methodology designed to help you shine and sell as best you can!
  • The opportunity to impact the growth of our business and become an expert in our industry
  • A self-driven, high-performance culture with individualized development plans that focus on personal and professional growth


Apply Now


Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process


All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

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