During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary

Training is one of the 5 core values of AMD Telecom. The ideal candidate will be responsible for evaluating training needs and identifying gaps in Product knowledge for all sales departments (Enterprize, Wholesales, Presales), planning and executing product training initiatives to improve results, creating material for sales enablement, delivering engaging and interactive training (mostly online), delivering onboarding training to all employees focused on products and tools and measuring effectiveness of training initiatives with the guidance of the department manager.

Responsibilities

Our products and the platforms we build help our customers optimize their results every day. The Product Trainer will be responsible to:

• Evaluate training needs, identify performance gaps in Product Knowledge of all sales employees (Wholesales, Presales, Enterprize) and plan Product Trainings accordingly, with the guidance of the department’s manager
• Be the contact person between Product and Sales, to answer all product related questions and have ownership of the Product Q&A file and Use Cases repository
• Create/update material for Product Training (presentations, detailed hands on videos and assessments for each product)
• Deliver engaging Product Trainings focusing on benefit presentation- not just features
• Deliver Induction Training for Company Level on Product and tools related aspects
• Review sales calls and conduct Role Plays with Business Developers to optimize product knowledge
• Regularly update existing tools training videos (either our own platform videos or other tools – eg CRM) by coordinating with Presales and Wholesales
• Handle all trainings regarding CRM and be the contact point between tech and Sales for CRM Issues

 Requirements

• The ideal candidate should have 3-5 years’ experience in Product Management for B2B Software or SaaS companies or in IT/Tech Product Training or Technical Training positions, with proven success
• Studies in Technology or Information Systems, Computer Science or related fields are required
• Tech savvy personality, familiar with online platforms, highly skilled in G – suite, Google workspace, business apps and collaboration tools
• Excellent interpersonal, training and presentation skills, either for online or onsite training, able to articulate technical language in a business environment
• Studies in Digital Marketing, or experience using screen recording and video editing software will be considered a plus
• Up to date with current digital technology trends
• Strong organizational skills, self-motivated and able to work remotely without supervision
• Excellent verbal and written communication skills (English language) – Training sessions are being held in English with participants from all over the world
• Ability to work well in an extremely fast-paced, changing, and high growth environment is essential
• Team player, able to collaborate with colleagues in various departments and work under specific deadlines

Benefits

• Competitive salary
• Private Health and Medical Insurance
• A learning culture with individualized development plans that focus on personal and professional growth
• Seminars on subjects related to the job position, financed by the company.
• A fun and fast-paced environment with the best people
• Constant extensive Training

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post Product Trainer appeared first on AMD Telecom.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary:

We are looking for a Product Owner to help us roll-out products that deliver our company’s vision and ensure the successful deliverability of the projects. The Product Owner (PO) will have ownership over the prioritization of product backlog and serve as a member of the Agile team. In addition, a PO will need to have a high-level understanding of the business and business-related capabilities that will need to be executed in their product. In relation to the ownership of a product, they will be responsible for setting, prioritizing, and evaluating the work generated by a delivery team. This position develops, maintains and communicates a vision to the delivery team. The PO will need to represent their stakeholders vision and work with business unit owners and other contributors to obtain rules and a general understanding of a process to execute on that vision. The PO works with key stakeholders across the organization to maintain the product road map, resetting priorities and acting as the subject matter expert. The PO must possess a unique blend of business and technical savvy; strong agile and process skills, and the drive to make the vision a reality. The PO works with the delivery team to ensure that business, quality, and functional goals are met. The PO is the key decision-maker on priorities and design decisions and works to ensure that all stakeholders are aligned at each stage. The PO may also be required to undertake projects utilizing other methodologies such as scrum or waterfall. The product owner is a scrum development position that translates the customer’s needs into a product vision. Product owners are customer-centric, and they stay updated on the trends arising in their marketplace. They’re responsible for learning about customer roadblocks and then developing new product or feature ideas that lead to customer success. Product owners maximize the value of the product throughout the product development process by communicating the customer’s needs to the entire company.

Job responsibilities:

• Responsible for understanding, writing and explaining requirements from and to other departments Keeping track of all requirements and monitoring their progress
• Prioritize requirements in collaboration with the department manager Design new application services and analyze all possible dependencies that arise with internal systems
• Feedback collection on usage problems, bugs, new features, customer requests, internal feedback and, filter them based on the importance
• Create training material for internal departments in regards to new product releases/features
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within the scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Measure project performance using appropriate tools and techniques
• Establish and maintain relationships with third parties/vendors Incorporate feature requests into the product roadmap
• Develop user stories and define acceptance criteria
• Collaborate with the Agile teams and conduct Sprint planning Follow the progress of work and address production issues during sprints
• Coordinate and review/edit proposal input from a variety of stakeholders, typically involving contributions from sales, marketing, product teams, finance, commercial, legal and delivery
• Design user journeys and flows within a web application

Required Qualifications:

• At least 2 years of work experience as a Product Owner, Business Analyst or similar role in product management or Sass application
• Very good experience in designing and understanding Rest API’s & Web Services
• Experience writing technical documentation for a development team
• Experience with Jira as a software development collaboration tool
• Experience in designing and explaining wireframes and mockups for a UI/UX team
• Experience using wireframing tools (eg Sketch, Invision, AdobeXD, Figma etc)
• Hands-on experience managing all stages of the product life cycle from concept to production
• Technical background with knowledge of software development and web technologies
• Familiarity with Web Analytics services (Google Analytics, Woopra, Mixpanel etc) BSc in Computer Science, Engineering or similar field Team spirit and good communication abilities
• Excellent capabilities in writing and speaking English

Benefits:

• Competitive salary
• Private Health and Medical Insurance
• A learning culture with individualized development plans that focus on personal and professional growth
• Seminars on subjects related to the job position, financed by the company.
• A fun and fast-paced environment with the best people
• Constant extensive Training

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post Software Product Owner – SaaS appeared first on AMD Telecom.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary:

A Scrum Master, popularly known as the “servant leader” is a coach, motivator and leader for an Agile team. The role of a Scrum Master is to educate the team on Agile processes and help team members follow Scrum practices religiously. A good Scrum Master helps to establish a high-performing team dynamic, a continuous flow, and an exponential improvement in processes. He/she plays a pivotal role and is responsible for the progressive development of a Scrum team.  The Scrum Master collaborates both with the Product Owner (PO) who focuses on building the right product, and the development team that focuses on building the product right. A Scrum Master’s job is essentially to help everyone understand and imbibe Scrum values, principles, and practices and get the best product out to the customer.

Job Responsibilities:

• Managing project scope and timelines
• Facilitating daily scrum, sprint planning and retrospective meeting
• Ensuring the team adheres to Scrum theory, practice, and guidelines
• Ensure each person is working on the right tasks to ensure timely and high-quality delivery
• Enabling collaborative processes and removing impediments for the scrum team
• Sprint Planning Meetings: The Scrum Master in this meeting shall prevent the development team from being over ambitious by selecting more Product Backlog items than they can deliver. If the Scrum team is not very mature, he /she may also help in estimation.
• Sprint Retrospectives: The Scrum Master shall conduct this retrospective meeting and shall note the areas of improvement that were suggested by the team. At times, the Scrum Master would ask someone else to conduct the retrospective meeting so as to get a different point of view on the process improvement.
• Sprint Review: The Scrum Master is a part of the review meeting and captures the feedback raised by the stakeholders. He / she uses this feedback to take inputs from the team in the retrospective meeting.
• Daily Scrums: He/she needs to be a part of the Daily Scrum and make sure that the development team conducts it on time. In case the development team is distributed, the logistics to coordinate the Daily Scrum are made available to the development team.
• Scrum Board Management: The Scrum Master makes arrangements for the Scrum board to be made available to the development team. It may be a physical board or a digital one on any of the project management tools available in the organization.
• Removing Impediments: The Scrum Master makes sure to remove any impediment that prevents the team from performing. The impediments may come in the form of external blockers or could be internal to the team.
• Guidance and support to the team: Scrum Masters will regularly guide the Scrum team by helping them progress in their careers.
• Internal disagreements: There could be internal disagreements in the team about their individual working styles or there could be disagreements about the Scrum process. The Scrum Master works to his/her best capability to iron out such issues. He / she may have a one-on-one meeting with development team members to understand the same.

Required Qualifications:

• Degree in Computer Science, Engineering or a related field
• Demonstrable experience as a Scrum master
• Strong knowledge of the scrum framework as well as other Agile frameworks such as Kanban, XP, etc
• A scrum master certification (CSM) would be a strong plus
• JIRA/Confluence experience
• Excellent communication, facilitation, negotiation, and coaching skills
• Strong problem solving and prioritization skills
• Superior written and verbal communication skills
• Leadership and management experience.
• Excellent people and project management skills.
• Strong communication and presentation skills.
• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Proven ability to handle multiple projects simultaneously, with an eye for prioritization
• Firm understanding of the systems development life cycle (SDLC)
• Previous software development experience
• Certification through the Society for Technical Communicators
• Experience using XML tools to create documentation

Benefits:

• Competitive Salary
• Private Health and Medical Insurance
• A learning culture with individualized development plans that focus on personal and professional growth
• A fun and fast-paced environment with the best people
• Constant Extensive Training
• Seminars on subjects related to the job position, financed by the company

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post SCRUM Master appeared first on AMD Telecom.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary:

Based in our offices in Liti, Thessaloniki, the Junior Data Analyst will add value to our activities by being responsible for changes and updates made by our providers in pricing/ phone prefixes/ costing platforms/ sender IDs in order to keep our customers updated and fully aware of our services. You will keep abreast of trends and market conditions to provide strategic advice to the Routing Department.

Job Responsibilities:

• Upload price updates from providers and cross checking with existing ones and any changes that have been made, in order for our clients to be automatically aware
• Collaborating with the Routing Manager for the creation of a database to collect numerical spectral worldwide and be able to distinguish each phone number’s type (i.e. mobile, house number etc)
• Processing invoices from providers and cross-checking with our statistics for differences and disputes
• Log in to prepaid accounts to check their balance and proceed to relevant actions if a top-up is needed
• Responding to wholesales department’s questions with regards to our Routing services, based on the information our suppliers have given
• Updating the Routee Site with the new restrictions, changes to products, price changes and currency changes that are coming from our partners
• Investigating and responding to damage reports from clients
• Checking client requests for pricing settings
• For Viber SIDs: responsible for Registration / Pause / Re-Activation and any changes our customers might request (i.e. logos, address, phone numbers etc)
• Checking if suppliers proposed from other departments comply with our company and quality standards and update our catalogs with the new additions.

Required Qualifications:

• 1-3 years of proven experience in a relevant role
• Experience in SaaS or technology companies is a plus
• A tech-savvy person with the ability to understand technology trends
• Excellent command of MS Office Suite, especially Microsoft Excel
• Excellent command of English language, verbal and written
• Multitasker with ability to work under pressure
• Time-management capabilities and organizational skills
• BSc/BA in Computer Science, Business Administration or relevant field is a plus

Benefits

• Competitive salary
• Private Health and Medical Insurance
• A learning culture with individualized development plans that focus on personal and professional growth
• A fun and fast-paced environment with the best people
• Seminars on subjects related to the job position, financed by the company
• Constant extensive Training

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post Junior Data Analyst appeared first on AMD Telecom.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary:

The successful incumbents will provide the sales team with an important link between the company and the clients by processing related paperwork, arranging appointments, and generating leads.

Job Responsibilities:

• Inbound communication with current and potential customers
• Market Research and targeting
• Sales Reporting
• CRM management
• Contacting clients to obtain missing information and/or answer queries
• Processing invoices for all sales transactions
• Checking prices and updating contracts
• Supporting the sales team with general operations to help reach the team’s objectives

Required Qualifications:

• 2+ years of proven experience in a Sales or Customer Service role
• Excellent knowledge of English language (written-oral)
• High organizational skills and ability to manage a number of projects at the same time
• Ability to prioritize personal workload
• Administrative or Sales background
• Excellent Computer Skills,
• Very good command of CRM tools and MS Office
• Ability to work under pressure and to target and achieve group goals
• Excellent communication – presentation skills

Benefits:

• Competitive salary
• Private Health and Medical Insurance
• A learning culture with individualized development plans that focus on personal and professional growth
• Seminars on subjects related to the job position, financed by the company.
• A fun and fast-paced environment with the best people
• Constant extensive Training

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post Sales Administrator appeared first on AMD Telecom.

During Mobile World Congress, AMD Telecom launched Routee, a multi-messaging platform, offering digital communication services to Marketing-Sales managers over a Web platform.

Our latest success is Waymore, our new marketing automation platform that helps brands sell to “way more” customers using “way more” than a messaging platform, achieving a manual-semi automated communication.

Join AMD Telecom for an intelligent present and a thriving tomorrow…

What We Are Looking For?

Due to the continuous growth of our company and our great plans for moving forward, we are looking for an experienced Customer Experience Officer to join our multinational team!

Job Summary

You are the perfect candidate if you are a fluent or native speaker in one of the following languages: English or French or Italian or Spanish or German and someone who is numbers driven, self-motivated, hard-working, and a team player! You are the link between our customers and us! The person that our customers can rely on for any issue that they might have. You love technology and new trends in the digital marketing world!

Job Responsibilities:

• Presentations of our services to our customers (via Video Calls)
• Book meetings between the customers and our account managers
• Reply\send written quires of Greek customers (via email)
• Handle our live chat for Greek and English Customers
• Monitor OTRS system in order to ensure the resolution of any sales’ issue
• Assist clients on sales-services issue
• CRM administration
• Contract preparation and quotes for our customers
• Campaigns programming and executing on behalf of Greek customers
• Manage correspondence (mainly Internal – Pre Sales emails and inbound calls)
• Keeping track of Internal procedures

Required Qualifications:

• Speak fluently or are a native speaker in one of the following languages: English or French or Italian or Spanish or German
• Excellent communication – presentation skills
• Love about technology and new trends
• 2+ years of experience as Sales Administrator, Secretary or relevant job position
• High organizational skills and ability to manage a number of projects at the same time
• Excellent Computer Skills, CRM and MS Office
• Ability to prioritize personal workload.
• Ability to work under pressure to target group goals
• Quick learner and driven to succeed in a fast moving environment
• Energetic, flexible, collaborative and proactive

Benefits

• Competitive salary that is designed to ignite you
• Private Health Insurance
• Permanent contract of employment
• A fun and fast-paced environment with the best people
• On-boarding training plan & mentoring program for the new starters
• Human resources development program for all the employees
• Travels through the world to attend events
• Top tools and a sales methodology designed to help you shine and sell as best you can!
• The opportunity to impact the growth of our business and become an expert in our industry
• A self-driven, high-performance culture with individualized development plans that focus on personal and professional growth

Apply Now

Useful information:

After the screening of the resumes, only candidates who meet the profile’s requirements will be contacted
Successful candidates will participate in the Assessment Center evaluation process

Notice:

All applications are considered as strictly confidential. As an equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individual’s race, ancestry, color, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

The post Customer Experience Officer appeared first on AMD Telecom.